Real-World Tools for Supervisors and Managers
“Just a big thank you for the LEAD class! My soul hurts knowing I made so many simple mistakes when I was a new supervisor back in the day. I wish I had this class years ago!” Debbie McClintock, experienced EMS provider and educator
“Thank you again for the LEAD class. I really enjoyed it and have already incorporated a few of the lessons into my department. I really appreciated the value that your entire team brought to the program.” Jenn W. Oese, Clinical Practice Manager, Summit County Ambulance Service, Frisco, CO
“This is the first class that I’ve taken in a long time that didn’t make me want to take out my cell phone!”
“Great program – I enjoyed it and look forward to using these real-world tools.”
“I got a lot of information to use day-to-day. I am excited again! Thank you.”
“Overall, this is one of the most relevant and useful training sessions that I have ever attended.”
“I am very fortunate to have taken this class. I will admit to having learned a lot even though I’ve been a supervisor for 16 years!”
“All of the speakers were amazing. All exuded passion in their presentations and kept everyone’s attention. Overall this was excellent training for work and life in general. Thank you!”
About LEAD
To assist organizations in preparing employees for responsibility as supervisors and mangers, we have developed the Leadership Enhancement and Development (LEAD) program in cooperation with the law firm Keavney & Streger, LLC, and industry leaders.
This program is a great fit for:
- First-time leaders who need to develop the necessary skills to be successful in their new role
- Experienced leaders looking to refine and grow their leadership skill set
- Emerging leaders to develop tools that will make them strong candidates for promotion
- Fire company officers and chiefs – Hospital supervisors and unit leaders – EMS supervisors and managers
LEAD II contains advanced topics that build upon the knowledge obtained in the LEAD I program. Completion of LEAD I is strongly recommended before attending LEAD II.
Our faculty members are demonstrated experts with focused knowledge and skill in their specific topic area who have all have a demonstrated background of organizational leadership and success. The LEAD program can be offered in a number of delivery models and customized to your department’s needs. Typical curriculum outlines include:
| LEAD I | LEAD II |
|---|---|
| JUST CULTURE | CONTINUOUS INNOVATION |
| Just Culture (2) | Bad Bosses (1) |
| Incident Investigation (1) | Time Management for EMS Leaders (1) |
| Just Culture Examples and Implementation (1) | Leveraging Efficiencies (1) |
| HUMAN RESOURCES BASICS | HUMAN RESOURCES ADVANCED |
| Once Upon a Time - HR Issue Spotting (3) | Defusing Critical HR Situations (3) |
| Supervising Former Peers (1) | |
| LEADERSHIP COMMUNICATIONS | ADVANCED COMMUNICATIONS |
| Communication Strategies (1) | Performance Evaluations and Improvement Plans (1) |
| Listening Skills and Giving Feedback (1) | Interview Techniques (1) |
| Conflict and Trust (1) | Talking to People (1) |
| Mission, Vision, and Values (1) | |
| LEADERSHIP AND INFLUENCE | TRANSFORMING ORGANIZATIONS |
| Organizational Commitment (1) | High-Reliability Organizations (2) |
| Power and Influence (1) | Transformational Leadership (1) |
| Leadership Decisions (1) | |
| Leadership Techniques (1) | |
| DECISION-MAKING | |
| Ethics and Decisions (1) | |
| Leadership and Decisions (1) | |
| PROCESS AND IMPROVEMENT | |
| Basic Performance Improvement (1) | |
| Process Improvement Methodologies (1) | |
| Process Improvement Concepts and Tools (1) | |
| Process Improvement Implementation (1) |
Customized LEAD Program
Watch below for an example of some of the LEAD Program training:
Here are examples of some of the leadership concepts discussed in the LEAD Program:
The EMS Supervisor’s 7 Keys for Success
The EMS Manager’s 7 Keys for Success
The EMS Executive’s 7 Keys for Success