Master Policy Manual

1: ADMINISTRATION

1.1 General Guidance

1.1.1 Introduction and Disclaimers
1.1.2 Acknowledgement and Responsibilities
1.1.3 Deviations from Policy
1.1.4 Licensure and Credentials

2: PERSONNEL

2.1 Connection to the Organization

2.1.1 Classification of Personnel
2.1.2 Job Descriptions
2.1.3 Chain of Command
2.1.4 Probationary Periods
2.1.5 Personnel Records
2.1.6 Performance Reviews
2.1.7 Personnel References
2.1.8 Counseling and Discipline
2.1.9 Just Culture
2.1.10 Separation from the Organization
2.1.11 Multiple Agency Affiliation

2.2 Salaries and Benefits

2.2.1 Hours and Schedules
2.2.2 Timekeeping
2.2.3 Punctuality and Attendance
2.2.4 Availability and Scheduling
2.2.5 Overtime
2.2.6 Work-Related Travel and Reimbursement
2.2.7 Exempt Employees
2.2.8 Paychecks and Compensation
2.2.9 Benefits
2.2.10 Holidays
2.2.11 Paid Time Off
2.2.12 Earned Sick Leave
2.2.13 Workers Compensation
2.2.14 Jury Duty
2.2.15 Bereavement
2.2.16 Voting
2.2.17 Employee Assistance
2.2.18 Retirement
2.2.19 New Jersey Protected Family Leave
2.2.20 Federal Job Protected Leave
2.2.21 Personal Leaves of Absence
2.2.22 Military Leaves of Absence
2.2.23 Return to Work

3: CONDUCT

3.1 Harassment and Discrimination

3.1.1 Law Against Discrimination / EEO
3.1.2 Sexual Harassment
3.1.3 Pregnancy Accommodation
3.1.4 Patient Rights

3.2 Professionalism

3.2.1 Code of Conduct – Professionalism
3.2.2 Conflict Resolution
3.2.3 Fitness for Duty
3.2.4 Drugs, Alcohol, and Tobacco
3.2.5 Workplace Violence
3.2.6 Organizational Responsibilities
3.2.7 Confidentiality
3.2.8 Conflicts of Interest
3.2.9 Interpersonal Relationships
3.2.10 Use of Facilities and Property
3.2.11 Uniforms and Appearance
3.2.12 Media Relations
3.2.13 Incident Reporting and Investigations

3.3 Technology

3.3.1 Use of Computer Systems
3.3.2 Social Media Conduct
3.3.3 Social Media Brand
3.3.4 Photos, Videos, and Audio Recording 3.3.5 Personal Communications Devices
3.3.6 Intellectual Property

4: OPERATIONS

4.1 General

4.1.1 Licensure and Certifications
4.1.2 OEMS Inspections
4.1.3 OEMS Reportable Events

4.2 Daily Operations

4.2.1 Health and Safety
4.2.2 Crew Rest
4.2.3 Response Guidelines
4.2.4 Vehicle Operations
4.2.5 Vehicle Collisions
4.2.6 Radio Operations
4.2.7 Lifting and Moving Patients
4.2.8 Medical Documentation
4.2.9 Patient Personal Property
4.2.10 Unusual Occurrences & Reports – Mandatory Reporting 4.2.11 On-Duty Meals
4.2.12 Decontamination

4.3 Special Operations

4.3.1 Incident Specific Guidelines
4.3.2 Fireground Operations and Rehab
4.3.3 Inclement Weather
4.3.4 Incident Management
4.3.5 New Jersey Safe Haven Infant Protection Act

5: CLINICAL

5.1 Patient Care Guidelines

5.1.1 General Patient Care
5.1.2 Clinical Protocols
5.1.3 Physician on Scene
5.1.4 Clinical Quality Improvement
5.1.5 Patient Destinations
5.1.6 Capacity, Consent, and Refusal of Care
5.1.7 DNR/POLST
5.1.8 Restraint Use
5.1.9 Trauma Triage
5.1.10 Obvious Death

6: REGULATORY COMPLIANCE

6.1 NJ OEMS Regulations

6.1.1 OEMS

6.2 HIPAA

6.2.1 Comprehensive HIPAA Program
6.2.2 Accounting of Disclosure
6.2.3 Patient Authorization Form
6.2.4 Training
6.2.5 Notice of Privacy Practices
6.2.6 Privacy Officer
6.2.7 Breaches and Notification
6.2.8 Standards for Disclosure of Minimum Necessary PHI 6.2.9 Disclosures to Law Enforcement and Other Reporting Bodies 6.2.10 Email Policy
6.2.11 Business Associate Agreements
6.2.12 Fundraising Policy
6.2.13 Complaints Regarding PHI
6.2.14 Patient Requests for Access to Records
6.2.15 Record Retention and Destruction

6.3 Infection Control

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6.4 Respiratory Protection

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6.5 Hazardous Materials

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6.6 Emergency Vehicle Operations

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6.7 Fraud and Abuse Compliance

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